Boltours - turistička agencija

                      ... of a friendly company  ! 

INTRODUCTION
BOL tours agency provides accommodation services in accordance with the General Terms and Conditions,  and with the period  and details of the confirmed reservation.  BOL tours agency is not liable for force majeure .

BOOKING  AND  PAYMENT
Inquiries and booking of accommodation can be done electronically, by mail, telephone or in person at the BOL tours agency office.

When booking, the customer confirms that he is familiar with the General Terms and Conditions, and that he accepts them in their entirety. Thus, everything stated in the General Terms and Conditions becomes legally  binding both for the   customer  and   BOL tours agency.

When booking, the customer is required to give all the information necessary in the booking procedure. When booking, the customer is required to pay an advance, depending on the payment method, while the balance must be paid in cash, at arrival date, in BOL tours agency office.

PRICE OF ACCOMMODATION
The price of accommodation includes the basic service as described in the booked accommodation unit. Special services are those not included in the price of accommodation (in accommodation unit description indicated by "services upon agreement" or "additional services" available if arranged in advance); therefore the customer pays for them separately. These services must be requested at the time of booking.

The price of accommodation is given in EUR. BOL tours agency reserves the right to make changes to the stated prices (in the event that the host changes prices or there are changes in exchange rates). For customers who have paid an advance for their reservation, BOL tours agency guarantees the price of accommodation, stated in the calculation according to which the advance was paid.If the changes occur prior to the payment of the advance, BOL tours agency is required to inform the customer.

If more customers than are stated on the voucher arrive at the accommodation unit, the BOL tours agency has the right to deny the extra customers accommodation or to accommodate all of the customers at extra charge directly made to the host.

BOL TOURS  AGENCY  RIGHT  TO  CHANGES  AND  CANCELLATION
BOL tours agency reserves the right to change or modify a reservation in case of circumstances caused by conditions beyond its control that cannot be predicted, avoided or rectified. Booked accommodation can be substituted only by an accommodation unit of the same or higher category and at the price confirmed during booking, provided that customer is notified ahead of time. 

Should the substitute accommodation be available only in an accommodation unit of higher category and should the price of the substitute accommodation be higher by 10% or more than the initially booked accommodation, BOL tours agency reserves the right to charge the price difference upon consulting the customer.

In cases where substitute accommodation  for  paid accommodation  is not available, BOL tours agency reserves the right to cancel the reservation upon prior customer notification (at least 7 days before arrival) and guarantees the refund of the complete paid amount.

Should an adequate substitute accommodation  not be available on the day of arrival, BOL tours agency will provide information on available accommodation that is not included in BOL tours agency offer and guarantees the refund of the complete paid amount.

CUSTOMER'S RIGHT TO CHANGES AND CANCELLATION                                      Should the customer wish to change or cancel a reservation, this must be done in written form (email, mail, or fax). The following are examples of changes: changes to the number of customers, changes of arriival / departure dates. Changes must be made at least 30 days prior to the arrival date.

The first change to the reservation is free of charge, unless it entails further expenses for  BOL tours  agency.

Should a change to the reservation not be possible and should the customer cancel for this reason, the conditions for the cancellation of reservation listed below will be enforced.

The following are examples of cancellation of reservation: change of accommodation unit, and all changes done within 28 days of the arrival date or during use of the accommodation unit.

In case of cancellation of fixed confirmed private accommodation reservation, the date of receipt of the written cancellation is used to calculate cancellation costs as follows:

For cancellation  from    28 days or more  before arrival date,  25%  of the  advance payment  will be charged.

For cancellation  from   14 - 28  days before arrival date,  50%  of the  advance payment  will be charged.

For cancellation  less  than  14  days before arrival date,  100%  of the  advance payment   will be charged ·     

Should the customer not arrive at the booked accommodation unit before midnight on the arrival date, and the customer has not informed BOL tours agency or the host, the reservation is considered to be cancelled, and therefore the cancellation costs will be charged as described above.

COMPLAINTS
Should the services provided not be satisfactory, the customer is entitled to seek reasonable compensation by filing a written complaint or coming directly to our office. Every customer is entitled to file a complaint if the paid service is not provided.       

Every customer - reservation holder, files a separate complaint. 

If the guest does not make a complaint on the spot, he/she does not have a right to be refunded. 

Furthermore, the guest is required to cooperate with BOL tours agency representatives and the service provider in good faith in order to rectify the problem. If the guest refuses to accept the solution that is in accordance with services paid for, BOL tours agency is not required to accept any further complaints referring to this service (if there is an appropriate alternative in the same accommodation building, the guest is required to accept it). 

The maximum compensation per complaint can amount to the cost of the part of the service(s) in the complaint. It cannot amount to the total paid to BOL tours and cannot include services already provided. With this the guest's right to an ideal compensation of damages has been excluded.

BOL tours agency cannot be responsible for the weather conditions, the cleanliness and temperature of the sea of destinations visited as well as all other similar situations and events not directly related to the quality of the reserved accommodation unit that can result in the dissatisfaction of the guest.

COURT JURISDICTION
Should the customer not be satisfied with the solution to the complaint, the matter can be taken to court (Split jurisdiction).

Step  1
You complete the online  booking inquiry  form and email  to us.

Step  2
We will check availability and issue via email a booking request showing price information and deposit amount.

Our bank details will be shown for deposit payment.

Guests from Croatia can pay for their reservations by payment slip directly to our account.

Foreign guests can pay for their reservations  to our account  by money  order.           

Step  3
After You arrange transfer of the deposit to our bank account,  we will confirm receipt of the transfer, reserve the accommodation for  your party  and issue a booking confirmation.  

Step 4
The balance for your booking is payable  in  BOL tours agency.

Payment  could be done  in  cash  or  by  some of  the following credit cards:

EUROCARD  Mastercard    -    Maestro     -   VISA    -   VISA Elektron.